Returns and Exchanges Policy
At Zop by Shiprocket, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can initiate a return or exchange within 15 days of delivery provided the items are in their original condition.
Initiate Request
Log into your account, navigate to the 'My Orders' section, and select the items you wish to return or exchange.
Pack the Items
Place the product in its original packaging with all tags, manuals, and accessories included to ensure a smooth inspection process.
Handover to Courier
Our logistics partner will arrive at your doorstep within 2-3 business days to collect the package and provide a pickup receipt.
Quality Check and Refund
Once the item reaches our warehouse and passes quality inspection, your refund or exchange will be processed within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing